Crime Coverage

Commercial Crime Insurance:
Key Considerations
for Real Estate Professionals

When structuring a commercial property insurance program, it is very important to understand that certain types of theft and commercial crime may not be covered by a standard property insurance policy.  While theft is generally a covered peril under a standard property insurance policy, the definition of “covered property” will typically specifically exclude money and securities – meaning that unless specifically endorsed to provide additional coverage, theft of funds by employees or outside parties would not be covered!

The most comprehensive way to address the risk associated with theft of property due to crime would be to purchase a Commercial Crime Insurance policy. The purpose of this article is to review the coverage provided by this type of policy, and highlight some key points when placing this type of insurance.


There are typically many different optional coverage modules available for purchase on a Commercial Crime policy form. An overview of some of these common coverage areas is as follows.

Fidelity Coverage (Employee Theft, ERISA Theft, Theft of Client Property, etc.)

One of the most severe risks of financial loss due to theft unfortunately comes from a company’s own employees, as these are the people who are generally in a position to access money and other high-value property owned by a business.  According to one source, employee theft costs businesses roughly $50 Billion on an annual basis.  Without the purchase of a properly structured Commercial Crime policy, this peril is either excluded or “capped” at a very low limit within the Property section of a Commercial Package Policy or Business Owners’ Policy.  Please note that coverage can be structured to include statutorily required coverage for employee theft of ERISA-protected assets, as well (e.g. funds held in an employer-sponsor retirement plan like a 401k).  It will also address the risks associated with (1) theft of funds or other property by a vendor or some other third party and (2) liability associated with the theft of a client’s property by an insured’s employee(s).

Forgery or Alteration

Theft via forgery or alteration of instruments such as checks or notes is another common cause of theft loss in a commercial setting. A properly structured Commercial Crime insurance policy will provide coverage for the following perils associated with this type of risk:

  • Loss resulting from forgery or alteration of checks, drafts, promissory notes, etc. that are made or drawn upon the insured or one acting as the insured’s agent;
  • Forgery or alteration of documentation related to commercial credit, debit or charge cards;
  • Theft via forgery or alteration of funds within personal accounts of executive employees.

Inside & Outside the Premises

Coverage is also typically afforded for theft via robbery of money or securities in physical form either (1) inside the premises (e.g. cash stored in a safe or cash register, or petty cash) or (2) outside the premises (e.g. while in transit in the care, custody and control of a messenger or armored vehicle company. It is important to specify if there any high-value property other than money and/or securities, as coverage may be limited (think precious metals, valuable collectibles, fine art, etc.).

Computer & Funds Transfer Fraud

Obviously, in the 21st century, digital theft of funds or other property is a risk that is very real to most businesses.  This area of coverage addresses this risk, by covering the following exposures:

  • Computer Fraud:  Loss resulting from the use of any computer to fraudulently cause a transfer of funds/property from inside the premises (or one’s bank) to an outside party.
  • Funds Transfer Fraud:  Loss resulting from a fraudulent instruction directing a financial institution to transfer or otherwise pay money out of an account.

Please note that until very recently, “fraudulent inducement” of a company employee, commonly referred to as “social engineering fraud” would not be covered, even under a Commercial Crime policy. That said, many leading insurance companies are beginning to add back coverage for this area, which is characterized by an outside party “tricking” an employee into voluntarily transferring funds to the perpetrator – this is oftentimes done using phishing schemes, or fraudulent email messages appearing to come from legitimate sources. This point highlights the fact that without the addition of Social Engineering Coverage, the Funds Transfer Fraud coverage area is typically only applicable to loss resulting from transfers made from one’s financial institution, without employee intervention.

Claim Expense

In addition to the risk of losing money due to theft, a theft or commercial crime claim will also be costly in that the services of attorneys, forensic investigators and other service providers will need to be retained in order to appropriately respond. Most insurers that provide Commercial Crime coverage will include a coverage limit for these various claim expenses.

Role of Internal Controls

Beyond the purchase of a properly structured Commercial Crime insurance policy, there are steps that businesses can take to protect themselves from theft and other types of commercial crime, and proper internal controls surrounding financial processes can stop a theft attempt before it is successfully carried out. Examples of controls that most underwriters will look to confirm before offering the best rates for Commercial Crime insurance are as follows:

  • Segregation of duties surrounding tasks such as deposits, bank reconciliations, check signing, inventory/property control and wire transfer approval;
  • Computer protections such as password controls and encryption of data;
  • Physical access controls surrounding high-value property;
  • Procedures surrounding the approval and setup of vendors and client accounts.

This is a non-exhaustive list – other areas of interest include a company’s relationship with its outside accountants and bankers.

Property Management Coverage

At no additional cost to you, we can work on your behalf to compare your current coverage with a wide range of insurance companies to see who has the best possible deal on your insurance.

General Liability Insurance

This policy covers basic real estate business risks, such as customer property damage and injuries. Bundle with property insurance for savings in a business owner’s policy.

  • Slip-and-fall accidents
  • Damaged customer property
  • Libel or slander lawsuits
Errors and omissions Insurance

This policy, also called professional liability insurance, can cover legal fees of lawsuits related to your business decisions, including errors and oversights.

  • Property listing disputes
  • Disclosure negligence accusations
  • Inspection and documentation discrepancies
Workers’ compensation insurance

Workers’ compensation insurance is required in almost every state for real estate businesses that have employees. It can cover medical costs for work-related injuries.

  • Employee medical expenses
  • Partial missed wages
  • Lawsuits over employee injuries
Business owner's policy

A BOP bundles property insurance and general liability insurance under one plan. It's often one of the most cost-effective commercial insurance policies for real estate professionals.

  • Customer injuries
  • Damaged customer property
  • Damaged business property
Commercial auto insurance

Commercial auto insurance covers vehicles owned by a real estate business. It can help pay for property damage and medical bills in an accident, vehicle theft, and more.

  • Car accidents
  • Vandalism and theft
  • Weather damage
Cyber liability insurance

This policy helps real estate professionals survive data breaches and cyberattacks. It can cover data recovery costs, customer notification expenses, and more.

  • Data breach lawsuits
  • Customer notification expenses
  • Fraud monitoring costs